Privacy Policy

Amino Era LLC ("Amino Era", "we", "us", "our") operates the website at aminoera.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or place an order with us.

We are incorporated in California, United States. This policy is governed by the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). If you are a California resident, Section 8 of this policy describes your specific rights under the CCPA.

By using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

When you create an Account, place an Order, or contact us, we collect:

• Account information: Full name, email address, password (hashed — never stored in plain text)
• Order information: Shipping address, billing address, order history, compound purchases, lot numbers
• Payment information: For card payments, we collect only the last 4 digits and card type — full card numbers are processed directly by our PCI-DSS compliant payment processor and never stored on our servers. For ACH, we collect routing and account numbers for processing only. For crypto, we collect wallet addresses for order reconciliation.
• Communications: Messages, support tickets, or emails you send to us
• Researcher attestation: Your confirmation of researcher status recorded at time of purchase

When you visit the Site, we automatically collect:

• Device & browser information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, search queries on Site
• Session data: Login timestamps, session duration, cart contents
• Cookies and similar technologies: See Section 5 for full cookie details

We use the personal information we collect for the following purposes:

We do not sell your personal data. We share your information only in the following limited circumstances:

We work with third-party vendors who process data on our behalf under strict data processing agreements. These include:

• Payment processors — to securely process card, ACH, and crypto payments (e.g. Stripe, Plaid). They receive only what is necessary to process your transaction.
• Shipping carriers — USPS and FedEx receive your name and delivery address to fulfil your order.
• E-commerce platform — WooCommerce/WordPress hosts order and account data as our core platform.
• Email service provider — to send transactional emails (order confirmations, tracking updates).
• Analytics providers — anonymised, aggregated usage data only. No personally identifiable information is shared.

We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to: comply with a legal obligation or court order; protect and defend the rights or property of Amino Era; prevent or investigate possible wrongdoing; protect the personal safety of users or the public; or protect against legal liability.

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on the Site prior to your data becoming subject to a different privacy policy.

We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small data files stored on your browser. You can control cookie preferences through your browser settings, though disabling certain cookies may affect Site functionality.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Our retention periods:

• Account data: Retained while your account is active and for 3 years after closure, unless deletion is requested
• Order records: Retained for 7 years to meet tax, accounting, and legal record-keeping obligations
• Researcher attestation records: Retained for 7 years for compliance purposes
• Payment records: Card last-4 and transaction IDs retained for 7 years; full payment data held only by payment processor per their retention policies
• Support communications: Retained for 3 years after resolution
• Analytics data: Anonymised and aggregated — retained indefinitely as it cannot identify individuals
• Security logs: IP address and access logs retained for 90 days

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers
• Password hashing using bcrypt — your password is never stored in plain text
• PCI-DSS compliance for all payment processing — card data is never stored on our servers
• Access controls limiting data access to authorised personnel only on a need-to-know basis
• Regular security audits and vulnerability assessments of our platform
• Secure, encrypted backups with restricted access

Under the California Consumer Privacy Act (CCPA), California residents have the following rights regarding their personal information:

To submit a CCPA rights request, contact us at support@aminoera.com or via our Contact page. We will verify your identity before processing any request and respond within 45 days. We may extend this period by an additional 45 days where reasonably necessary with prior notice.

You may designate an authorised agent to make a request on your behalf. We will require written proof of authorisation and may contact you directly to verify the request.

For requests under the Shine the Light Law (Cal. Civil Code § 1798.83), California residents may also request information about disclosure of personal information to third parties for direct marketing purposes in the preceding calendar year. We do not share personal information for direct marketing and will confirm this upon request.

This Site is intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. Account registration requires users to confirm they meet the minimum age requirement of 21, and all purchases require explicit age confirmation.

If we become aware that we have inadvertently collected personal information from a person under 21, we will delete that information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@aminoera.com and we will take prompt action.

The Site may contain links to third-party websites, including carrier tracking pages, payment processor portals, and external research references. This Privacy Policy applies only to the Amino Era Site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every third-party site you visit. The presence of a link on our Site does not constitute an endorsement of that site's privacy practices.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email to your registered address.

Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. Prior versions of this policy are available upon written request.

For questions, concerns, CCPA rights requests, or any matter relating to this Privacy Policy or your personal data, please contact us:

This Privacy Policy, together with our Terms of Service and Shipping & Returns Policy, governs your use of the Amino Era Site and the purchase of our research compounds.